Celesse Terms of Use

Effective date and last updated: September 23, 2026

1. Acceptance of These Terms and Who You Are Contracting With #

These Terms of Use (the "Terms") govern your access to and use of the Celesse website at celesse.co, the Celesse web application, and every reading, report, image and other feature offered through them (together, the "Service").

Seller and Merchant of Record. Your contracting party, the seller of every subscription and one-time product, and the Merchant of Record for the Service is Alvin AI Studio LLC, 447 Broadway, 2nd Floor Suite 3007, New York, NY 10013, USA (the "Company", "we", "us" or "our"). "Celesse" is the brand name under which the Company offers the Service and has no separate legal personality. All subscription, billing, refund, cancellation and contractual enquiries go to the Company at support@celesse.co.

Role of the Technical Provider / Content Licensor. Otto Apps Yazılım Uygulama Bilgi Teknoloji Reklamcılık Danışmanlık Sanayi ve Ticaret A.Ş. ("Otto Apps"), İçerenköy Mah. Topçu İbrahim Sk. Quick Tower No:8-10D, Ataşehir / İstanbul, Turkey, is an independent technical service provider and content licensor that develops the software infrastructure of the Service, ensures its technical operation, and produces in-app content on the Company's behalf. Otto Apps does not enter into any direct sales, contractual or payment relationship with end users, does not issue invoices to or collect payments from end users, is not the Merchant of Record for the Service, and does not receive or store your payment card details. Otto Apps is not your contracting party.

By creating an account, making a purchase, or otherwise using the Service, you agree to these Terms and to our Privacy Policy (celesse.co/privacy), Cookie Policy (celesse.co/cookie-policy) and Subscription Terms (celesse.co/subscription-terms), each of which forms part of these Terms. If you do not agree, do not use the Service.

The Service is offered on the web only. We do not currently distribute Celesse through the Apple App Store or Google Play. If that changes, purchases made through an app store will be governed by that store's terms for payment, billing and refunds, and we will update these Terms.

2. Class Action Waiver #

BY USING THE SERVICE, YOU AGREE THAT ANY DISPUTES, CLAIMS, OR CONTROVERSIES ARISING OUT OF OR RELATED TO THESE TERMS, THE SERVICE, OR YOUR USE OF THE SERVICE WILL BE RESOLVED EXCLUSIVELY ON AN INDIVIDUAL BASIS. YOU EXPRESSLY WAIVE YOUR RIGHT TO BRING OR PARTICIPATE IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION AGAINST ALVIN AI STUDIO LLC, CELESSE, OR THE OPERATORS OF THE SERVICE. ARBITRATION OR ANY OTHER LEGAL PROCEEDING RELATED TO A DISPUTE UNDER THESE TERMS SHALL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS, AND NO CLASS ARBITRATIONS, CLASS ACTIONS, OR PRIVATE ATTORNEY GENERAL ACTIONS WILL BE PERMITTED.

THIS CLASS ACTION WAIVER IS A MATERIAL AND NON-SEVERABLE PART OF THESE TERMS. BY AGREEING TO THIS PROVISION, YOU ACKNOWLEDGE THAT YOU ARE WAIVING THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. IF THIS WAIVER IS FOUND TO BE UNENFORCEABLE OR INVALID IN ANY JURISDICTION, ALL OTHER PROVISIONS OF THESE TERMS SHALL REMAIN ENFORCEABLE TO THE FULLEST EXTENT PERMITTED BY LAW.

This Section does not apply to consumers in the European Union, the European Economic Area or the United Kingdom, or to any other consumer, to the extent that the mandatory consumer-protection law of the country in which they live does not permit it (see Section 17).

3. What Celesse Is, and What It Is Not #

Celesse offers astrology-based readings: your natal (birth) chart and its interpretation, compatibility readings between two charts, an AI-generated "Soulmate Sketch" portrait, and palm readings based on a photograph of your hand.

Celesse is made for entertainment, reflection and self-exploration. Please read the following carefully, because it defines what you are buying:

No predictions. Celesse does not predict the future, does not forecast dated events, and does not claim to know what will happen to you or to anyone else. Our readings describe patterns and themes. They are interpretive, not predictive.
Not professional advice. Nothing in the Service is medical, psychological, psychiatric, legal, financial, investment, relationship-counselling or any other kind of professional advice, and nothing in the Service is a substitute for such advice. If you are facing a decision about your health, safety, finances or legal position, consult a qualified professional. If you are in distress or crisis, contact your local emergency number or a crisis line.
Not scientific. Astrology and palmistry are not empirically verified disciplines. Readings should not be treated as fact, and we make no claim that they are accurate.
How readings are produced. Planetary positions are calculated from your birth data using astronomical ephemeris calculations. Interpretation texts are based on astrological content and assembled for your specific chart with the help of automated language-model technology (see Section 4). We do not warrant that any reading is accurate, complete, or suitable for any purpose.
Your decisions are yours. You are solely responsible for any decision you take, or do not take, on the basis of a reading.

4. AI-Generated Content #

Parts of the Service are produced or assembled by artificial-intelligence systems. You acknowledge the following:

Interpretation text. Astrological interpretation content is combined into a continuous reading by a large language model. Language models can make mistakes, produce inconsistent statements, or describe a placement incorrectly. If a reading seems wrong, tell us at support@celesse.co and we will look into it.
Soulmate Sketch. The Soulmate Sketch is an AI-generated, pencil-style portrait created from the preferences you select. It does not depict a real, identifiable person. Any resemblance to an actual person is coincidental. It is not a prediction of whom you will meet, and it must not be used to identify, search for, or contact anyone. Portraits are generated to depict an adult, and we apply automated safety filtering to every image.
Palm reading. Palm Reading is a one-time purchase made inside the Celesse web application, and the photograph of your hand is taken or uploaded in the app. The photograph is analysed by an automated vision model and interpreted according to traditional palmistry. The result is interpretive and for entertainment. We do not use your photograph to identify you.
Reporting. AI-generated content is presented as such in the Service. If any generated image or text is inappropriate or you believe it is harmful, report it to support@celesse.co and we will review it.

5. Eligibility and Age #

You must be at least 18 years old to create an account or make a purchase. When you enter your email address, you confirm that you are 18 or older and that you accept these Terms and our Privacy Policy. By using the Service you also confirm that you have the legal capacity to enter into a binding contract and that you are not prohibited from using the Service under the laws of the country in which you live.

We do not knowingly collect personal data from anyone under 18. If you believe someone under 18 has provided us with personal data, contact support@celesse.co and we will delete it.

Email sign-in. Celesse uses your email address to sign you in. We send you a sign-in link by email; each link is valid for a limited time and a limited number of uses. You may also set a password and sign in with your email address and that password.
Email verification. We may ask you to verify your email address before you can access purchased content.
Keep your inbox secure. Anyone with access to your email account can sign in to Celesse as you. Do not forward sign-in links to anyone. Tell us immediately at support@celesse.co if you suspect unauthorised access.
Accurate information. You agree to provide accurate information and to keep it current. You may hold one account per person.
Suspension. We may suspend or terminate your account if you breach these Terms, if we are required to do so by law, or if we reasonably believe your account is being used fraudulently.

7. Your Information and Information About Other People #

Birth data. Readings are only as good as the birth date, time and place you enter. If you do not know your birth time, we will tell you which parts of the chart cannot be calculated without it and produce the rest.
Compatibility readings involve another person's data. To produce a compatibility reading you enter the birth date (and, optionally, time and place) of another person. You confirm that you are entitled to share that information with us, that you will use the reading only for personal, non-commercial purposes, and that you will not use the Service to profile, monitor or harass anyone. The other person may ask us to delete their data at any time (see our Privacy Policy).
Palm photographs. Photograph only your own hand. Do not photograph other people's hands.

8. Purchases, Subscriptions and One-Time Products #

Our Subscription Terms (celesse.co/subscription-terms) set out in plain language how subscriptions, introductory offers, renewals, cancellation and refunds work. They are binding and form part of these Terms. In summary:

Celesse Premium is a single subscription that gives you ongoing access to your readings and premium features. It is offered for billing periods of 1 week, 4 weeks, 12 weeks, 24 weeks and 1 year. We bill by the week, not by the calendar month: a "4-week" plan is charged every 28 days.
Introductory offers. Some offers begin with a 7-day introductory period at a reduced price. When the introductory period ends, your subscription continues automatically at the regular price of the plan you selected, unless you cancel before the introductory period ends. The regular price and the date of the first regular charge are shown before you pay.
One-time products (Soulmate Sketch, Palm Reading, credit and question packs) are paid once. Nothing renews. Palm Reading is purchased inside the Celesse web application.
Packages. A subscription and a one-time product may be sold together as one package with one price. Your order summary shows both items; only the subscription renews.
Payment. Payments are collected by the Company as Merchant of Record and processed by Stripe. Neither the Company nor Otto Apps sees or stores your full card number. The charge will appear on your card statement as CELESSE.CO/SUPPORT.
Prices. Prices may vary by region, promotion or test. The price shown at checkout is the total you will be charged for that purchase and is final for that transaction.
Credits. Some products are delivered as credits (for example, one Soulmate Sketch credit or a pack of questions). A credit is consumed when the corresponding product is generated. Credits do not expire while your account remains open.
Refunds and the right of withdrawal are described in the Subscription Terms. Nothing in these Terms limits the refund or withdrawal rights you have under the mandatory consumer law of the country in which you live.
Talk to us before disputing a charge. If you do not recognise a charge or are unhappy with a purchase, contact support@celesse.co first. We aim to answer billing questions within one business day.

9. Intellectual Property and Your Licence to Your Readings #

Our content. The Service, including its software, design, text, interpretation content, images and trade marks, is owned by the Company or its licensors (including Otto Apps) and is protected by intellectual-property laws. Nothing in these Terms transfers ownership to you.
Your licence. We grant you a personal, non-exclusive, non-transferable, revocable licence to access and use your readings, reports and Soulmate Sketch for personal, non-commercial purposes. You may share your own sketch or reading on social media for personal purposes. You may not sell, sublicense, or use them commercially.
Generated outputs. To the extent permitted by law, the Company or its licensors own the images and texts generated for you by the Service. Your rights in them are the licence above.
Your content. You retain ownership of content you provide (for example, your palm photograph, quiz answers and feedback). You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process and display that content solely to provide, secure and improve the Service. This licence ends when your content is deleted, except for copies we must keep for legal reasons or that have been anonymised.
Feedback. If you send us ideas or suggestions, we may use them without obligation to you.

10. Acceptable Use #

You agree not to:

use the Service in breach of any law, or for any unlawful, harmful or fraudulent purpose;
submit photographs, birth data or other information about another person without the right to do so;
use a Soulmate Sketch or any other output to identify, impersonate, harass, stalk or deceive anyone, or present it as a real person;
attempt to generate, or manipulate our systems into generating, sexual content, content depicting minors, or content that violates our safety rules (we have zero tolerance for child sexual abuse and exploitation and will report such attempts to the relevant authorities);
access the Service through automated means (bots, scrapers, crawlers) or attempt to bypass paywalls, credit limits, rate limits or security measures;
copy, modify, reverse-engineer, decompile or create derivative works from the Service or its content, or build a competing product from it;
resell, sublicense or commercially exploit the Service or any output;
present a reading to a third party as professional, medical, legal or financial advice;
interfere with the operation of the Service, introduce malware, or overload our infrastructure;
abuse introductory offers by creating multiple accounts, or initiate chargebacks for charges you authorised without first contacting us.

11. Closing Your Account and Deleting Your Data #

You can close your account at any time from your account settings or by emailing support@celesse.co from the address on your account.

When you close your account:

any active subscription is cancelled immediately and no further charges are made;
any Soulmate Sketch or palm reading that has not yet been generated is cancelled; whether the charge is refunded is governed by Section 9 of the Subscription Terms;
your access to the Service ends immediately, you are signed out on every device, and you cannot sign in to the closed account again;
for 90 days after closure you can ask us to restore the account by emailing support@celesse.co from the address on your account. A cancelled subscription is not restored. After that period your personal data is permanently deleted as described in our Privacy Policy. Some records are kept in anonymised form or where the law requires (for example, payment records).

If you only want to stop future renewals, cancel your subscription instead of closing your account. You then keep access until the end of the period you have paid for.

12. Availability and Changes to the Service #

We aim to keep the Service available at all times but cannot guarantee uninterrupted access. We may suspend the Service for maintenance, security or technical reasons. We may add, change or remove features. If we make a change that materially reduces what you receive under an active subscription, we will notify you by email at least 30 days in advance, and you may cancel free of charge before the change takes effect.

13. Disclaimer of Warranties #

To the fullest extent permitted by law, the Service is provided "as is" and "as available". We make no warranty that the Service will be uninterrupted, timely, secure or error-free; that any reading, sketch or interpretation will be accurate, complete or reliable; or that any result or outcome described in a reading will occur. Section 3 (What Celesse Is, and What It Is Not) applies to every part of the Service.

Nothing in this Section limits the warranties and remedies you have under mandatory consumer law, including the right to remedies where digital content or a digital service is not as described or is defective.

14. Limitation of Liability #

To the fullest extent permitted by law, the Company is not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, data, goodwill or opportunity, arising out of or in connection with the Service, however caused.

To the fullest extent permitted by law, the Company's total liability to you for all claims arising out of or in connection with the Service in any twelve-month period is limited to the total amount you paid to us in that period.

These limitations do not apply to liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or for any liability that cannot be limited or excluded under the mandatory law of the country in which you live.

15. Indemnification #

You agree to indemnify and hold harmless the Company, its affiliates, officers, employees and contractors from any third-party claim, loss or expense (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Service, or content you provide, to the extent permitted by applicable law. This Section does not apply to you to the extent that the consumer-protection law of your country prohibits it.

16. Termination by Us #

We may suspend or terminate your access to the Service, with or without notice, if you materially breach these Terms, if we are legally required to do so, or if continuing to provide the Service to you would expose us to legal or security risk. If we terminate for a reason other than your breach, any refund is handled in accordance with the Subscription Terms and applicable law.

17. Governing Law and Dispute Resolution #

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law rules. To ensure disputes are addressed fairly and efficiently, you and we agree to follow the structured resolution process below before pursuing arbitration or court proceedings.

Informal resolution first. Disputes must first be resolved informally. You agree to make a good faith effort to resolve any issue directly with our support team within 30 days of the dispute arising, by contacting support@celesse.co.
Formal complaint. If the informal resolution does not resolve the issue, you may escalate the matter by submitting a formal complaint to support@celesse.co. A final internal decision will be provided in writing within fifteen business days.
Binding arbitration. If the formal escalation process does not yield a satisfactory resolution, disputes must be submitted to binding arbitration conducted by the American Arbitration Association (AAA). Arbitration will be conducted in English by a single arbitrator and may take place virtually. Arbitration must be filed within six months of the dispute arising. Any matter that is not subject to arbitration falls under the jurisdiction of the state and federal courts located in Delaware.
Individual claims only. Consolidated claims, class actions and representative actions are explicitly prohibited under these Terms (see Section 2).
Your mandatory rights are unaffected. Nothing in these Terms deprives you of the protection of consumer laws that cannot be excluded by agreement in the country in which you live.
EU, EEA and UK consumers. If you are a consumer in the European Union, the European Economic Area or the United Kingdom, the binding arbitration above and the Class Action Waiver in Section 2 do not apply to you to the extent that the mandatory law of your country does not permit them. You may bring proceedings before the courts of the country in which you live and benefit from the mandatory consumer-protection rules of that country.
Apart from the process described in this Section, we do not participate in any alternative dispute-resolution scheme unless required by law.

18. Changes to These Terms #

We may update these Terms. Changes that are not unfavourable to you take effect when posted. If a change is unfavourable to you, we will notify you by email at least 30 days before it takes effect, and you may cancel your subscription free of charge before the change applies. Continued use after a change takes effect constitutes acceptance. We keep an archive of previous versions and will provide the version you accepted on request.

19. General #

Severability. If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in force, and the invalid provision is replaced by a valid one that comes closest to its intent.
No waiver. Our failure to enforce a right is not a waiver of that right.
Assignment. We may assign these Terms to an affiliate or a successor in a merger or sale; you may not assign them without our consent.
Entire agreement. These Terms, together with the documents they incorporate, are the entire agreement between you and the Company regarding the Service.
Electronic communications. You agree to receive notices from us by email at the address on your account.
Language. These Terms are written in English. Translations are provided for convenience; in case of conflict, the English version prevails.

20. Contact #

Seller / Merchant of Record — your contracting party

Alvin AI Studio LLC, operating the Celesse brand 447 Broadway, 2nd Floor Suite 3007, New York, NY 10013, USA Email: support@celesse.co — all subscription, billing, refund, cancellation, legal-notice and contractual enquiries. Press, partnerships and business enquiries: hello@celesse.co

Technical Provider / Content Licensor — not your contracting party

Otto Apps Yazılım Uygulama Bilgi Teknoloji Reklamcılık Danışmanlık Sanayi ve Ticaret A.Ş. İçerenköy Mah. Topçu İbrahim Sk. Quick Tower No:8-10D, Ataşehir / İstanbul, Turkey Please do not send purchase, refund or privacy requests to Otto Apps; send them to the Company at support@celesse.co.